Shipping policy
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International Delivery
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Domestic Delivery (Japan)
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Kamakiri Workshop’s policy is to dispatch within ten days after an order is received. When there is an unusually large influx of orders, such as immediately following a new product announcement, this may be elongated by a few days as we catch up. Delays due to carriers, customs and import issues and strikes can and will occur and are unfortunately out of the control of KW. We will assist when possible in resolving these issues but we cannot be held responsible for third party delays. Please bear this in mind, since resolving any issue can be a very long process.
All orders are insured to the full value. Once a trace has been completed, and the shipper has deemed a package lost in transit, KW will either issue a full refund or dispatch another item.
Duty/Sales:
Kamakiri Workshop calculates and charges sales tax for Japan. Any sales tax charged will be indicated during the checkout process. Kamakiri Workshop does not have the ability to honor tax-exempt entities at the time of order. Tax-exempt entities can request a refund of sales tax paid on an order.
For overseas customers, import duties and taxes are the sole responsibility of the customer. Kamakiri Workshop cannot be held responsible for additional incurred duties.
