Terms & Conditions:
The Store, and all content available on the Store, is provided on an “as-is” basis without warranties of any kind, either express or implied, including, without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose. All goods and services purchased through the Store are provided on an “as-is” basis unless otherwise noted in the packaging included with the goods and services. KW reserves the right to make part or component substitutions as we feel necessary to maintain excellent product quality.
You acknowledge, by your use of this Store, that your use of this Store is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Store, and that neither Kamakiri Workshop nor any of its partners shall be liable for any damages of any kind related to your use of this Store.
All rights, title, and interest in and to Kamakiri Workshop goods and services provided here are and will remain the exclusive property of Kamakiri Workshop and its licensors. They are protected by copyright, trademark, and other laws of both the United States and foreign countries. Nothing in the Terms & Conditions gives you a right to use the Kamakiri Workshop name or any of the Kamakiri Workshop trademarks, logos, domain names, and other distinctive brand features. Any feedback, comments, or suggestions you may provide regarding Kamakiri Workshop, is entirely voluntary and we will be free to use such feedback, comments or suggestions as we see fit and without any obligation to you.
Pricing and Availability:
All goods and services offered on the Store are subject to availability. Prices are subject to change without notice at any time.
Kamakiri Workshop reserves the right to cancel or refuse any order for any reason at any time, including after an order has been submitted, whether or not the order has been confirmed. We may attempt to contact you if all or a portion of your order is cancelled, or if additional information is needed to complete and accept your order.
Sales & Import Tax:
Kamakiri Workshop calculates and charges sales tax for the country of Japan. Any sales tax charged will be indicated during the checkout process. Kamakiri Workshop does not have the ability to honor tax-exempt entities at the time of order. Tax-exempt entities can request a refund of sales tax paid on an order.
For overseas customers, import duties and taxes are the sole responsibility of the customer. Weber Workshops cannot be held responsible for additional incurred duties.
Kamakiri Workshop’s policy is to dispatch within 3 working days after an order is received. When there is an unusually large influx of orders, such as immediately following a new product announcement, this may be elongated by a few days as we catch up.
Delays due to carriers, customs and import issues and strikes can and will occur and are unfortunately out of the control of KW. We will assist when possible in resolving these issues but we cannot be held responsible for third party delays. Please bear this in mind, since resolving any issue can be a very long process.
All orders are insured to the full value. Once a trace has been completed, and the shipper has deemed a package lost in transit, KW will either issue a full refund or dispatch another item.
While Kamakiri Workshop and our international shipping partners will assist the customer in clearing goods through the delivery country’s Customs, it is the customer’s responsibility to provide any additional clearance paperwork or import documents required.
Refused deliveries will be returned to our warehouse. It may take up to 45 days for the returned items to be identified as refused, and processed for a refund. Any fees assessed by the shipping company to return a delivery to the shipment origin are the customer’s responsibility and will be deducted from the refund amount. Restocking fees will be charged for any goods returned due to customer’s refusal of delivery.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Refunds and exchanges for any other reason are not accepted.
You can contact us at firstname.lastname@example.org. If your return is accepted, we will act swiftly to ship you a replacement product, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.